Scope of Services Overview

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Brass Tacks provides owner-directed property oversight and veterinarian-directed supportive animal care. Services are designed to execute established owner protocols and routine care plans.

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• Property Oversight: Services include routine inspections, system monitoring, and operational support. Brass Tacks does not act as a licensed trade contractor (e.g., plumbing, electrical, structural repair), but will coordinate with and oversee your preferred licensed vendors as directed.

• Animal Care: Care is strictly supportive and non-medical. I do not diagnose, prescribe, alter treatment plans, or perform veterinary procedures. Any health or safety concerns noted during a visit are communicated to the owner immediately with a recommendation to contact a licensed veterinarian.

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Privacy Policy

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Information I Collect

I only collect information required to deliver services safely and efficiently, including:

• Your name, phone number, email address, and property location.

• Entry credentials including gate codes, door codes, and alarm instructions.

• Care schedules and instructions for your pets, livestock, utilities, or property.

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How I Use Your Information

I use your details exclusively to:

• Access your property and complete agreed-upon care tasks.

• Contact you directly with updates, reports, or urgent questions while you are away.

• Process invoices and receipts for services provided.

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How I Protect Your Information

• I store all property access details and contact information in secure, password-protected systems accessible only by me.

• I never share, rent, sell, or trade your personal details, entry codes, or schedule with outside parties.

• I delete entry codes and temporary access data upon request or when services are concluded.

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Contact

If you have questions regarding how I handle your private information, please contact me directly via email at brasstackpropertycare@gmail.com or by phone at (719)428-5494.

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Insurance

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Brass Tacks holds comprehensive professional insurance through Business Insurers of the Carolinas which provides General Liability as well as specialized Care, Custody, and Control coverage for animals and property.

*Per my policy- property oversight services are packaged alongside the active care of at least one pet, horse, or farm animal on site. Proof of insurance is available upon request.

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Intake and Initial Consultations

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To maintain the security, safety, and precise routines of your home and animals- all new clients complete an initial consultation prior to booking.

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Consultation Structure:

• Estates, Acreage, and Specialized Care (45–60 minutes): Designed for properties requiring complex perimeter/facility walkthroughs, vendor coordination schedules, or veterinarian-directed care demonstrations and order verification.

• Standard Residences and House Pet Care (20–30 minutes): Designed for standard home security checks and routine care discussions.

 

Getting Started: New clients must complete their client profile on Time To Pet and sign the service agreement before scheduling an initial consultation.

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Premiums and Service Area

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Based out of the Douglas County Fairgrounds area in Castle Rock, Brass Tacks provides property and animal care across Douglas and Elbert Counties.

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• Primary Coverage: Castle Rock, Castle Pines, Franktown, and Central/North Larkspur.

• Eastern Corridor: Elizabeth through Kiowa (easternmost service boundary).

• Travel & Rural Premiums: Rural travel surcharges apply to visits in Franktown, Central/North Larkspur, Elizabeth, and Kiowa due to transit distance.

 

Service requests outside of these areas are considered on a case-by-case basis. Surcharges may be combined at Brass Tacks' discretion. Please refer to the Premiums Page for a full list of current rates.

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Deposits and Holiday Scheduling

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Because Brass Tacks limits client intake to ensure attentive, individualized service. A 30% deposit is required to guarantee reservations for multi-day stays, extended property oversight, specialized care, and holidays.

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Holiday and peak season dates fill quickly. To assure I can accommodate your needs, please request holiday reservations as far in advance as possible.

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• Standard Transfers: Non-refundable deposits for standard bookings may be transferred one time to a rescheduled date with at least seven days' advance notice.

• Holiday Rates: Visit premiums apply to major national and weekend holidays. Please refer to the Premiums Page for current rates.​

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Safety and Handling

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To ensure the safety of all animals, properties, and the handler- Brass Tacks reserves the right to modify or decline tasks if conditions present an active risk.

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• Hazardous Conditions: This includes (but is not limited to) unmanaged icy walkways, unstable footing, malfunctioning gates, exposed electrical hazards, or uncontained animals.

• Behavioral Changes: Tasks may be altered if an animal exhibits unpredictable or dangerous behavior.

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All safety and handling adjustments are made at the sole discretion of Brass Tacks, with immediate communication sent to the owner.

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After‑Hours and Emergencies

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Brass Tacks operates on a scheduled-visit basis during standard business hours and does not provide 24/7 emergency property response or veterinary services.

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• After-Hours Requests: Requests outside standard visit windows are evaluated on a case-by-case basis and schedule availability is not guaranteed.

• Outside Visit Hours: If your pet, animal, or property experiences an emergency outside of my scheduled visit time- you must contact your preferred emergency clinic or maintenance provider directly.

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Emergency Protocol

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The owner will be contacted immediately if a concern arises during a visit. If you are unreachable during an urgent situation, the following steps will be taken:

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• Animal Medical Emergencies: I will contact the primary or emergency veterinarian designated in your Service Agreement. If necessary, your animal will be transported to the nearest emergency facility as authorized in your intake documents.

• Property and System Issues: For urgent structural or utility failures (such as burst pipes, loss of power/heat in winter, or compromised perimeter fencing), I will contact your designated preferred vendors or neighbors as outlined in your intake profile.